To perform a wide variety of medical office clerical duties in an assigned County health care center.
The Medical Office Assistant I is the entry level in the series. Incumbents in this class normally work under close and continuous supervision performing a group of repetitive or closely related duties according to established procedures. Changes in procedure or exceptions to rules are explained in detail as they arise. Medical Office Assistant I is normally considered to be in a training status, and as assigned responsibility and breadth of knowledge increase with experience, may reasonably expect promotion to the next higher class of Medical Office Assistant II.
SUPERVISION RECEIVED AND EXERCISED
Medical Office Assistant I receives immediate supervision by the Supervising Medical Office Assistant or higher level manager.
DUTIES may include, but are not necessarily limited to:
Perform a wide variety of general clerical duties related to assigned functional area and clinic department.
Review and process a variety of documents including general correspondence, memos, and statistical charts from rough drafts or verbal instructions.
Act as a receptionist, answer the telephone, register patients using the clinic computer system, schedule appointments, wait on the general public, and provide information on Department or Clinic policies and procedures as required.
Use electronic health records to collect and manage detailed personal, demographic, medical, and billing information.
Sort and file documents, charts, records, maintaining alphabetical, numerical, index and cross-reference files.
Receive, sort, and distribute incoming and outgoing correspondence.
Issue, receive, log, and process records requests, records releases, requests for information and other types of forms.
Accept payment of fees; maintain and process cash records.
Accurately record information in patient records.
Assist clients in the completion of application and declaration forms.
Screen clients for possible eligibility for Health assistance programs.
Review applications and declarations for accuracy, completeness and consistency.
Provide information to patients, family members and the general public.
Refer patients to appropriate designated social services staff and complete appropriate referral forms.
Perform related duties as assigned. (Essential duties may vary from position to position within this classification. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)
Basic math functions.
U.S. monetary system.
Proper English grammar and word usage.
Recognize and maintain confidentiality of information in compliance with department regulations.
Record simple information accurately and legibly.
Read, understand, and follow written and verbal instructions.
Communicate effectively both verbal and written.
Deal tactfully with the public and other employees.
Perform simple clerical functions.
Use a variety of office equipment, including use of a personal computer for basic data entry and/or simple word processing.
Establish and maintain effective working relationships with County staff and the public.
Work and communicate effectively with people of various educational and socioeconomic backgrounds by honoring and respecting beliefs, interpersonal styles, attitudes and behaviors of both clients and co-workers.
Education and Experience:
Any combination of education and experience that could likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Equivalent to completion of the twelfth grade.
At least six (6) months of increasingly responsible experience in a medical office environment OR completion of a medical office support program from an accredited business/community college or adult school.
License or Certificate:
Possession of a current CPR (Cardio Pulmonary Resuscitation) certificate, which must be obtained within six (6) months of employment.
DESIRABLE EMPLOYMENT STANDARDS
Speak Spanish, or other client language.
Basic office procedures, computer programs, and clerical functions.
Medical billing and insurance.
Electronic health records.
Operate and maintain routine office equipment.
Completion of a medical office support program from an accredited business/community college or adult school.
Location/Region: Visalia, CA (93291)